Halea Life FAQ | Orders, Shipping, Returns & More
General Information
What is Halea Life?
Halea Life is a lifestyle brand dedicated to wellness, offering high-quality supplements, skincare, and everyday essentials designed to support vitality at every stage of life. Our mission is to provide science-backed, thoughtfully crafted products that help you feel your best every day.
What makes Halea Life products unique?
Our products are formulated with premium, carefully selected ingredients that prioritize effectiveness, purity, and safety. We focus on holistic wellness, combining science with nature to create solutions that fit seamlessly into your lifestyle. Plus, we give back to ocean and community-based foundations, making every purchase part of something bigger.
Are Halea Life products safe to use?
Yes! Our products are developed with strict quality standards and undergo thorough testing to ensure they meet safety and efficacy guidelines. We avoid unnecessary fillers and artificial additives, and many of our supplements are third-party tested for purity.
Is Halea Life only for a specific age group?
Not at all! Halea Life is designed for anyone looking to support their overall well-being. While we focus on the needs of individuals 40+, our philosophy is that wellness is a mindset, not a number.
Does Halea Life support any charitable causes?
Yes! Giving back is at the heart of what we do. Halea Life donates a portion of profits to ocean conservation and community-based foundations, ensuring that every purchase contributes to a greater purpose.
Ordering & Payments
What payment methods do you accept?
We accept all major credit and debit cards, PayPal, Apple Pay, Google Pay, and Shop Pay. If you’re using a discount code or gift card, you can enter it at checkout.
Can I modify my order after placing it?
Once an order is placed, we start processing it immediately to ensure fast shipping. Because of this, we’re unable to make changes or modifications. However, if you need help, contact our customer support as soon as possible, and we’ll do our best to assist you.
Do you offer payment plans or buy now, pay later options?
Yes! We offer Shop Pay Installments (available at checkout), allowing you to split your purchase into interest-free payments for added flexibility.
Will I be charged sales tax on my order?
Sales tax is applied based on your shipping location and local tax regulations. The total, including any applicable tax, will be displayed at checkout before you complete your purchase.
Can I cancel my order after placing it?
We work quickly to process and ship orders, so cancellations are not always possible. If you need to cancel, please contact us as soon as possible, and we’ll do our best to assist you before your order ships.
* Shipments sent to US military bases can not be delivered.
Shipping & Delivery
How long does it take to process my order?
We aim to process all orders as quickly as possible while ensuring quality handling. Orders are typically processed within 1-5 business days (Monday–Friday, excluding weekends and holidays). If you place an order on a weekend or holiday, processing will begin on the next business day.
How long does shipping take?
Once your order is processed, shipping times depend on the method selected at checkout:
- Standard Shipping (Free for orders over $80): 4-8 business days after processing.
- Expedited Shipping (if available): 3-5 business days after processing.
🚨 Note: Shipping times begin after processing is complete. Delays may occur due to high order volume, holidays, weather, or carrier issues.
Do you offer free shipping?
Yes! We offer free standard shipping on all orders over $80 within the contiguous United States. Expedited shipping options are available at an additional cost, which is calculated at checkout.
Are there any shipping restrictions?
Yes, we currently only ship within the contiguous United States and do not ship to:
- Military addresses (APO/FPO)
- U.S. territories (Puerto Rico, Guam, etc.)
- P.O. boxes
If your order cannot be fulfilled due to these restrictions, we will notify you and issue a full refund.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with a tracking number so you can monitor your shipment. If you don’t see the email, be sure to check your spam or promotions folder.
Return Policy
What is your return policy?
We want you to be completely satisfied with your purchase. If you receive a damaged, defective, or incorrect product, or if you have concerns about quality, we’re here to help. Returns must be initiated within 30 days of delivery, and the item must be unused and in its original packaging.
What items are non-returnable?
For health and safety reasons, we cannot accept returns on:
- Opened or partially used supplements
- Products without the original safety seal intact
- Items purchased as part of a final sale or promotional event
How do I start a return?
To initiate a return, please email our support team at [insert email] within 7 days of receiving your product. Be sure to include your order number, a description of the issue, and photos (if applicable). Our team will review your request and provide further instructions, including a return shipping label if necessary.
Can I exchange a product instead of getting a refund?
Yes! If your product qualifies for a replacement, we will ship a new item once the original product is received. Contact us to initiate an exchange, and we’ll guide you through the process.
When will I receive my refund?
Refunds are issued to the original payment method and typically take 5-10 business days to process once the return is approved. Please note that shipping fees are non-refundable, unless the return is due to an error on our part (e.g., wrong item shipped, damaged product).